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accountnow Reviews

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  • Refusal to transfer funds



    AccountNow refuses to transfer the rest of mine and my husbands funds to our other accountnow card. We are left with zero dollars because we traveled to another state for my husbands job and he doesn't get his first check until next week and were only allowed $500 within a two week period. This baffles me as this is a PRE PAID CARD! It's our money but not allowed to have access?? The customer service reps are clueless,the managers are ignorant and this company is useless in an emergency situation. More...
    (Credit Cards, Finance, Banks)
  • No access to funds



    My card was lost as I was traveling to my husbands new job. As we didn't have a new physical address we couldn't have a replacement card mailed at that time but the company allowed a ONE TIME ACCESS to $500 which is wrong on so many levels since this is OUR money considering it's a PRE PAID CARD. When I was able to give an address the card did not arrive within the allotted time and we were still told we couldn't gain access,they refuse to transfer the rest of our funds and we are left with zero dollars and are forced to pawn our iPad until my husband is paid next week.... More...
    (Credit Cards, Finance, Banks)
    Stacij04's Picture   Stacij04    0 Comments   Comments
  • account frozen



    Around Feburary 28th 2015 my credit card was reported stolen. My wife called in to do this for me. A week later we called to find out where the replacment card was. The rude customer service lady said we had to send in a copy of id, ss card and proof of address. we ave sent in the items 3 times now. we have made dozzens of calls. now they are saying the id is expired which is because because my wallet got stolen. i canno go get a new id because all my money is trapped in the account now debit card that was stolen. I need my $350 to live on. it was my tax refund and I have been out of work... More...
    (Credit Cards, Finance, Banks)
    claireemily77's Picture   claireemily77    0 Comments   Comments
  • no access to account



    ive activated my account now card i recieved in the mail about 2 months ago, set up an online account to view statements, called on the phone to hear statements, then today i 2 days ago i went to check my balance, via internet which was unsuccessful,all that happens is im forwarded to a page to file a claim and im not allowed to do anything else. i cant check my balance or nothing. then i try calling to check account and thats when im told my card num is unrecognized as well as my ssn. i need access to my account asap. this is ridiculous. ive already emailed customer service with no... More...
    (Miscellaneous)
  • terrible



    If you think jus bc you can get paid a day earlier that this card is a winner, you're wrong!! LET ME START BY SAYING IM LOOKING FOR ANOTHER BANK NOW. FIRST AND FOREMOST THIS CARD IS SOME BS!! I MEAN WHY SHOULD U HAVE TO WAIT 2-5 BUSINESS DAYS FOR A REFUND OF YOUR MONEY??!! WHY SHOULD U HAVE A AUTOHOLD ON YOUR CARD FOR PURCHASING GAS AT A PUMP?? AND ITS NOT THE GAS STATION ITS THE CARD!! ITS BEEN NUMEROUS OF TIMES WHERE IVE BEEN BROKE BUT HAD MONEY!! IT WAS JUS ON HOLD (ALL MY MONEY ON HOLD FOR $10)!!! LIKE REALLY?? I TOOK BACK A DRESS BC OF MY REASONS AND IT WAS PURCHASED ON MY CARD,... More...
    (Credit Cards, Finance, Banks)
    kimbabay's Picture   kimbabay    0 Comments   Comments
  • RESTRICTED FUNDS!!



    ON 02/19/15 I RECEIVED MY FEDERAL TAX DEPOSIT. ON THAT SAME DAY SOMEONE (WITH STOLEN IDENTITY) WAS GRANTED ACCESS TO A OLD CANCELED CARD I ONCE HAD ABOUT 3 YRS AGO AND WAS ABLE TO WITHDRAW $500 FROM A LOCAL ATM!! NOW THAT I AM DISPUTING TRANSACTION AND FINDING OUT SOMEONE HAS CARDS IN MY NAME, MY FUNDS (EVERY DOLLAR I HAVE) GETS RESTRICTED AND IM UNABLE TO USE CARD. NOW THEY TELLING ME I CAN NO LONGER BANK WITH THEM AND THEY MAILING MY BALANCE, IN A PAPER CHECK, TO ME AND COULD TAKE 2-6 WEEKS??? ITS MY MONEY AND I NEED IT NOW,, HOWEVER YALL GIVING MY MONEY AWAY TO ANYONE WHO CAN VERIFY MY... More...
    (Miscellaneous)
  • dispute



    July 09,2014. Loaded two money packs to my card one for $500 and one for the amount $430. I went tokKroger on flat shores parkway and purchased a money order for$8.30 and got $90 cash back making my total be $99. I got home and check my card it said available balance. .04 cent. They took my other $831.00. I'm filing a dispute for the amount of $831.00. A unauthorized transaction I didn't make $831. Last four of card 0018. Last four of ss.2223. My name nakethia Jackson. Phone# 678-914-5564. Signed:nakethia Jackson 07/09/2014. More...
    (Shopping, Chain Stores)
  • account blocked



    I have 3 unauthorized transactions ($750 ) that took place out of state... I opened up a dispute and emailed my claim form... and im told it could take up to 60 days to get a credit back. Wtf!!! NOW WAY! oh... then they tell me they are sending me a new card coz my original account has been closed, no access to my money that is still in there, which will take 7-10 business days. I tell them I need it expedited and they still want to charge me a $25 expedite fee!!! DONT EVER USE THIS ACCOUNT!!! Im definitely regretting ever trusting them with my money!!! More...
    (Credit Cards, Finance, Banks)
    lrivera1002's Picture   lrivera1002    3 Comments   Comments
  • no access to funds!!!!



    I opened this account for one reason only; to get away from banks. i needed a simple prepaid account and i remembered this company sent me a card a while back which i tossed of course. So without reviewing the company, i just decided to open up an account. i did think the fees were a bit steep, but i just needed something temporary until i can find a more permanent place to put my money. So for now this place seemed okay. That's where i went wrong! So i signed up earlier in July 13' and was waiting for my card in the mail. it was around payday and i decided i need my routing and... More...
    (Credit Cards, Finance, Banks)
    seanrivers82's Picture   seanrivers82    0 Comments   Comments
  • login



    Can't login to my account since they changed the way to login. My husband and I are retired. Social Secutity is only income we have and it is direct deposited to the account now account. I can't even find out if we even have any money. I have called and was told everything was ok and I should be able to login. Was told to try again and call back if I still can't login. I try it still doesn't work. called again and was told the very same thing. Thats all I could ever get out of them. More...
    (Credit Cards, Finance, Banks)
  • locked accountnow.com



    I called customer service to report the card they sent me had not arrived. all they had to do was cancelled the mailed card and send a new one. Instead the person locked my current card. The agent was out of the country. His english was garbled obviously east indian ocean location. I also reported that the website was not letting me into my account even after I followed new procedures and it was deleting one piece of information everytime I hit the continue button. More...
    (Credit Cards, Finance, Banks)
  • Locked out of my account



    I've been a loyal customer for 2 yrs now with no complaints, I recently had my tax refund deposited into my account and was able to use it for 2 days.. on the 3rd day my account was locked and I'm unable to access my funds! I was instructed to send ssc, dl, and proof of address but had no results.. Now I can't even log onto my account customer service will not answer me, every dime I have to my name is in that account and today is my daughters 5th birthday.. All I can say is gee thanks, you just lost a loyal long time customer!! not that you care obviously and it shows with... More...
    (Credit Cards, Finance, Banks)
    jsphjones79's Picture   jsphjones79    0 Comments   Comments
  • Fraud



    I am having a similiar issue with accountnow. I was supposed to recieve my refund two Weeks ago through my tax reparer. Come to find out that my funds were routed to a different account and routing number that belongs to account now. I didn't even know this bank existed until last week. Now they are saying that i have 36 dollars left on my tax return that did not go to me. So someone is spending my refund money. I think the best thing for everyone to do who has been ripped off because of account now is to go file a police report. Give them all of the banks information because this bank... More...
    (Legal Services)
    crystal999's Picture   crystal999    1 Comments   Comments
  • Account Now Restricting My Account and Giving The Run Around



    My name is Michael Daniels and I have an Account Now Visa card. I had our (my wife and I) tax refund direct deposited to my card and first of all the refund was late. We called Jackson Hewitt and they informed us that it was received by Account Now at 8:00 a.m. on February 26, 2013, but the funds didn't show up on the card until 6:00 a.m. on February 28, 2013. We went about the usual business of catching up on past due bills and much needed shopping for our household. On that same afternoon, my card was declined when I tried to make a purchase at the local Wal Mart. I immediately... More...
    (Credit Cards, Finance, Banks)
    mjd316's Picture   mjd316    0 Comments   Comments
  • Tax Refund



    According to the IRS, my federal tax refund (a portion) was sent to Account Now on 1/27/13. To date, I have not received my money. The other portion of my refund was received by my other bank on 1/26/13. I have tried calling several times, only to be placed on hold for 50 minutes then hung up on. I need to have this resolved asap because I am in need of my refund.How much longer do I have to wait? More...
    (Credit Cards, Finance, Banks)
  • Account now....closes accounts and holds funds



    DO NOT USE THIS CO> EVER!!!!!!! I called a rep yesterday to ask about card. Because i did not have my card in my hand she closed my account. I had informed her that card was in my home and i had to locate it which i did later that night. Account was flagged as lost /stolen and now they still have my money and wont return it. Said i have to wait they cant moneygram it nothing. As a result my children and i will now be homeless. They tell me i must wait for new card to arrive in 5 to 7 days. It is a disgrace that they can do this. Let me ask ....what is the address for the cardboard box... More...
    (Credit Cards, Finance, Banks)
  • Account Now Card



    DO NOT i repeat Do not use this card as an option for any kind of direct deposit. I used it for my tax refund and boy I tell you they have caused me so much distress with my own money. Not only do they impose all the ridiculous fees but also tell you how much money you can access and where. I am truly disgusted. The customer service lady even told me a bold face lie when I confronted her about their terms and agreements which should have allowed me a higher advanced but she was dumfounded on purpose. Never again!!!! More...
    (Credit Cards, Finance, Banks)
    Boobaby's Picture   Boobaby    1 Comments   Comments
  • the worst company ever



    This is the worst company i ever known they have lost me as customer they put a hold aon my account saying it was restricted how the hell u restrict someone from there own danm money i cant understand that then i had to fax documents in id ssc card an proof of address sum bullshit i been a customer over 2 years hell i even have my job direct deposit to this card they have lost my business as of this day i wish i can sue these people they incovenience the hell out of me im still waiting for them to realease my money More...
    (Credit Cards, Finance, Banks)
    niya's Picture   niya    0 Comments   Comments
  • Closed account/ funds missing



    I filed a dispute with accountnow about someone using my debit card. I called the Representative on Feb 11th 2013 and they told me to fax in some information. I faxed in the information but the claim was processed so i called back on Wednesday and a femal representative told me that i have to sign additional paper work. After the paper work was signed on Wednesday Feb 13th, on Thursday my account was suddently closed. They never gave me any information and no one knows where my money is. I called them numerous times and they told me they cannot release any information. my name is Chris... More...
    (Credit Cards, Finance, Banks)
  • pay check



    My c information was stolen and I was told by accountnow that I needed my original id and social security card before they issue me another one. I asked why and they because they needed it a year ago. Why would they wait til I get paid, have my stuff stolen then tell me when I report it when they should have done this a year ago? They are illegally holding my paycheck and if they don't send me another card or send my paycheck back to the company or mail a check to me then I am going to sue!!! More...
    (Credit Cards, Finance, Banks)
  • account now.........all of it



    it is all crap!!!! sign u for text alerts....balance is always 0.00. I have NEVER had an account where my DIRECT DEPOSIT was NOT available at midnight. I am reading these reviews freaking out hoping that my paycheck comes soon. I am so very frustrated right now because I did get a txt yesterday saying my check would be available on 10-19-2012.......well its 10-19-2012 and guess what NO FUNDS are there. Do not waste your time with this card. Netspend is a much better service AND you get your check THE SAME DAY THEY RECEIVE FOR REAL. Account now claims to do that but its a load of s**t. Rush... More...
    (Credit Cards, Finance, Banks)
    dduh08's Picture   dduh08    0 Comments   Comments
  • Great convenience horrible service



    My husband and I had been in a tight spot and being able to have a card to have his VA benefits deposited to was wonderful. But, within a month of having the card there were problems. Every time I would call the service technicians did all they could to avoid helping me while saying things like"I can understand your frustration" and "I wish there was something I could do." They also would pretend to call up the account's records but I know they did not because they would insist on speaking with my husband for permission to talk to me, when we opened the account... More...
    (Credit Cards, Finance, Banks)
    spankey's Picture   spankey    0 Comments   Comments
  • unauthorized charge



    I had cancelled a trial with a company and they were not supposed to take money out of my account. Account now let the charge go through on a weekend when I had no access to any of my other accounts. When I called, first my husband had to give them permission to speak with me as it is in his name. They never made a record of this and after 5 calls he had given them permission 5 times. I was told that they could not reverse the charge although I had sent them my documentation. I would ask to speak to a supervisor they would put me on hold for 15 minutes then the phone would hang up. I... More...
    (Credit Cards, Finance, Banks)
  • refuseing to return money



    i had lost my credit card i called over and over to a number that i cant reach because they ask you your credit card number in the automated system. and this is for reporting lost or stolen cards. now being i do not have this i could not report it lost so i dug and found an email which they was not responding so i gone to BBB and found they have many numbers not listed for customers! and i called they said send your billing info with address on it an did and social to this number 605-988-3346so i did the next day i get an email saying to send the same info to 925-217-0052 so i called and... More...
    (Credit Cards, Finance, Banks)
  • Just lost a long time customer



    Accountnow is rude and unprofessional. They act as if you are there only option. I have have them since 2006 off and on. Customer Service is the worst. You get a different answer every time you call. If there is a problem there is no branch to walk in to. They take way to long to resolve disputes. I had to order another card first the sent it to the wrong address. After I told the rep the new one. Then still tried to charge me for the card i never got $10. After I complained they told me they would credit it as a one time curtsey as if I was the one who messed up. Then mailed me another... More...
    (Credit Cards, Finance, Banks)
    icu2012's Picture   icu2012    3 Comments   Comments
  • False Advertisement-Lying to Customers



    I received a text about a month ago stating local ATM's in side 7-Elevens are free. I went online to see if/where these were in my area and there were about 7, I used the two closest to my home just recently and guess what.........I was charged!!! I called to get this cleared up, the rep replied that they do not pay ATM service fees so I read to her what the screen had said about how I would not be charged fees and even read the finr print to her. She insisted I was wrong and she didnt see that screen fromm her end. I then asked for a supervisor who said that I went to the wrong... More...
    (Credit Cards, Finance, Banks)
    Avi123's Picture   Avi123    1 Comments   Comments
  • UNPROFESSIONAL



    I DON'T EVEN KNOW WHERE TO BEGIN ACCOUNT NOW IS THE WORST COMPANY I'VE EVER SEEN WITH NO 24 HOUR CUSTOMER SERVICE... FIRST MY FEDERAL TAX REFUND WAS TO BE DEPOSITED ON FEB.8TH IT WAS SO STARTED PAYING OFF SOME BILLS BY DAY3 I GO TO ATM TO GET CASH.... RECEIPT SAYS INSUFF. FUNDS NO SWEAT GO TO ATM AT BANK SOME ATM'S WON'T ACCEPT THIS CARD... TRIED 3 TRANSACTIONS INSUFF FUNDS,NOT AUTHORIZED,AND CALL CUSTOMER SERVICE ON LAST RECEIPT ACCOUNT NOW DIDN'T ANSWER FIRST DAY 2ND DAY I TELL REP SOMETHING IS WRONG WITH MY CARD BUT I KNOW I'VE ONLY SPENT $76 TODAY. SO REP... More...
    (Credit Cards, Finance, Banks)
  • bullshit



    Ihad the worths experience with account now there sach a Dick....one day i decided to use this cards to get refound from irs ....to make sure i called costumer service...the agent said yes u can do it ....she gave the routing number n account number....i went with my taxprayer she did everything Good.......to be short this motherfuckers closed my account they did Not even tell me....so i called back managers from costumer Services they so dumb.....one ir them told me yes i reopen ur account 2 hours later i called back n said no your account its closed.....no more info for u that was all i... More...
    (Miscellaneous)
    william1985's Picture   william1985    1 Comments   Comments
  • MY MONIES



    Hello, my name is Bryan Coleman and I had my tax refund added on my Account now card. My refund came on 2/8/2012 and I went to the ATM and they said my card was restricted. So I called Account Now to see what the problem was and they said my birthdate didnt match. So I told them my whole name, SSN, and MY birthdate and they said everything matched but my birthdate. So they said fax us a copy of your I.D. and SSN and I have sent 30 copies in the past day and they keep saying they have not recieved them. I gave them the fax # they gave me to make sure it was right and they said yes. So my... More...
    (Advertising)
  • RIP OFF ACCOUNT



    Have you ever had to pay to put money into your account, well you will with AccountNow..When you draw money out of your account you will pay, then you will pay a monthly service fee. Try to close it. It won't happen. They tell you you cannot, especially if you have a 1 dollar balance. This is absolutely a ripoff deal. DO NOT get into it. I am writing them a letter and putting my cut up card in the letter as they do not get it. The people on the phone tell you you cannot close this account. More...
    (Advertising)
    axel's Picture   axel    1 Comments   Comments

accountnow Reviews By Product


accountnow Comments


tredboy64 says: (1 month ago)
 0
Well let me saying that account now dont have security cause direct tv took 208 dollars last month on 3/25/2015 and i never had authorised them to take that money out of my account when that was my ssi deposit which i only get 215 deposit on that day, So if account now saw this and didnt reconised this action why didnt they call me to inforemed me if i done this are not. Well almost evey day, i been fighting with direct tv to tell them that i never ever applied for dtv, and want my cash back into my account but they dont want to hear anything that i have there equipment back and i told them if i had it i would but i dont know where the equipment is but they know where it is but whant to keep my money which they are a multi billion company that could hire someone to go get their stuff and to see im not there where ever it is. Now account now told me they could get it back for me but has never yet done it cause they wanted to change my card number but not the account number and that it would take 5 to 7 days when if i did then i would be screwed on my money and then would have to wait cause its close to my payday. But who knows if now my account is screwed up for talking to them and my direct deposit is screwed up which now my ssi and ssa would be screwed up cause i supose to have gotten paid by now. And now its the 27th getting dark and the weekend will be here and no one works on those days. So all i have to say is f..king wake up and do what u guys supose to do and help all of us out for the wrong that others have done to us cause we aint complaining to get exercise on are fingers so do right and help us get back what has been STOLEN from me and all that has been done to us.



anisescott says: (2 years ago)
 0
Account now has frozen? Card or of the blue saying I need to provide proof of identity. No problem. I send in a copy of my id, social security card, and 1040 and they still have not released my money. After sending in my documents more than 6 times I don't know what else to do.



screwaccountnow1908 says: (2 years ago)
 0
I have faxed in the copy of my state id and it has been more than three days i know they have it and my account still is blocked. Accountnow better get ready because i am going to sue them for mental anguish due to my account being blocked for NO REASON at all.




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