accountnow Reviews and Complaints
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accountnow Reviews
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Accountnow locked
accountnow Support Ticket
Iaccessed my account and i found it locked, I need to unlock it More...
(Credit Cards, Finance, Banks)

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card restricted
accountnow Support Ticket
I am one pissed card holder. I want my money now. My money was deposited in the bank on the 28th of February and when I tried to get money off m card I couldn't. I called and spoke to someone and was told that I needed to send some information to verify my address and identity. I done this and I have not gained access to my card yet. Again I am very pissed. wish I would have viewed this before now about this card. They full of shit. More...
(Credit Cards, Finance, Banks)

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Restricted Account
accountnow Support Ticket
I have been using accountnow for a while now where my payroll check has been direct deposited and I have never had a problem. Until today when I received a refund of my federal income tax and a restriction was placed on my account stating the amount exceeded the daily amount. I sent over the requested identifying documents and I'm waiting for a response. This has been a big inconvenience because my payroll funds and my tax refund is on hold and I have 3 children and no money at this time. Why am I begging for the money I work so hard for. I have learned a valuable lesson. I wish I... More...
(Credit Cards, Finance, Banks)

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Refund
accountnow Support Ticket
Pay needs refund for money More...
(Miscellaneous)



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Refusal to transfer funds
accountnow Support Ticket
AccountNow refuses to transfer the rest of mine and my husbands funds to our other accountnow card. We are left with zero dollars because we traveled to another state for my husbands job and he doesn't get his first check until next week and were only allowed $500 within a two week period. This baffles me as this is a PRE PAID CARD! It's our money but not allowed to have access?? The customer service reps are clueless,the managers are ignorant and this company is useless in an emergency situation. More...
(Credit Cards, Finance, Banks)



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no access to account
accountnow Support Ticket
ive activated my account now card i recieved in the mail about 2 months ago, set up an online account to view statements, called on the phone to hear statements, then today i 2 days ago i went to check my balance, via internet which was unsuccessful,all that happens is im forwarded to a page to file a claim and im not allowed to do anything else. i cant check my balance or nothing. then i try calling to check account and thats when im told my card num is unrecognized as well as my ssn. i need access to my account asap. this is ridiculous. ive already emailed customer service with no... More...
(Miscellaneous)


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RESTRICTED FUNDS!!
accountnow Support Ticket
ON 02/19/15 I RECEIVED MY FEDERAL TAX DEPOSIT. ON THAT SAME DAY SOMEONE (WITH STOLEN IDENTITY) WAS GRANTED ACCESS TO A OLD CANCELED CARD I ONCE HAD ABOUT 3 YRS AGO AND WAS ABLE TO WITHDRAW $500 FROM A LOCAL ATM!! NOW THAT I AM DISPUTING TRANSACTION AND FINDING OUT SOMEONE HAS CARDS IN MY NAME, MY FUNDS (EVERY DOLLAR I HAVE) GETS RESTRICTED AND IM UNABLE TO USE CARD. NOW THEY TELLING ME I CAN NO LONGER BANK WITH THEM AND THEY MAILING MY BALANCE, IN A PAPER CHECK, TO ME AND COULD TAKE 2-6 WEEKS??? ITS MY MONEY AND I NEED IT NOW,, HOWEVER YALL GIVING MY MONEY AWAY TO ANYONE WHO CAN VERIFY MY... More...
(Miscellaneous)


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dispute
accountnow Support Ticket
July 09,2014. Loaded two money packs to my card one for $500 and one for the amount $430. I went tokKroger on flat shores parkway and purchased a money order for$8.30 and got $90 cash back making my total be $99. I got home and check my card it said available balance. .04 cent. They took my other $831.00. I'm filing a dispute for the amount of $831.00. A unauthorized transaction I didn't make $831. Last four of card 0018. Last four of ss.2223. My name nakethia Jackson. Phone# 678-914-5564. Signed:nakethia Jackson 07/09/2014. More...
(Shopping, Chain Stores)

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refund
accountnow Support Ticket
I tryed two atm transactions 1 -was for $102.00. The second 1 was for $42.00. No money was received by me the either transaction. Atm was out of funds. I received no cash. Transactions was made at jolly mac liquor store. More...
(Credit Cards, Finance, Banks)

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Unauthorized Charges
accountnow Support Ticket
I had a account now gold and I decided to stop using that card because of $9.95 fee months later I received a new blue account card that said now with no fees so I started my direct deposit again with company and was charged 41.95 in fees in less than a month.I called to speak with customer service not one time did they apologize and denied me to speak with supervisor stating that they were out of office call back tomorrow. More...
(Credit Cards, Finance, Banks)


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closed my account with money still in it.
accountnow Support Ticket
Accountnow says I must present a form from Social Security that authorizes my frozen funds to be sent back to S.S. all because Accountnow canceled my account BECAUSE SS tracked a direct deposit. SS tells me there is no such form. More...
(Credit Cards, Finance, Banks)


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Closing account....
accountnow Support Ticket
There needs to an option on the side in which to close account, I have seen fee scedule and there is a fee if you close AND ask for check to bring account down to zero balance, if my account is already at zero why cant i just click a button and enter my username and password to close all associated accounts. More...
(Credit Cards, Finance, Banks)

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login
accountnow Support Ticket
Can't login to my account since they changed the way to login. My husband and I are retired. Social Secutity is only income we have and it is direct deposited to the account now account. I can't even find out if we even have any money. I have called and was told everything was ok and I should be able to login. Was told to try again and call back if I still can't login. I try it still doesn't work. called again and was told the very same thing. Thats all I could ever get out of them. More...
(Credit Cards, Finance, Banks)

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past ddd still haven't received refund
accountnow Support Ticket
IRS ”where's my refund” said my refund was sent to my bank 5/29/13 as of 5/31 still no refund. I call and all it says is you have no pending deposits but I call the IRS and they say that it was sent. All I want to know is where the hell is my money and why hasn't it posted to my card yet. Wish I would've read the reviews first. More...
(Credit Cards, Finance, Banks)


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lost card HELP
accountnow Support Ticket
Lost my card, trying to get a hold of someone to cancel it before it is used , and I can't get anybody. The automated system won't let me in because apparently my birth date isn't the one they have on file for my card... Need Help!!!!!! More...
(Credit Cards, Finance, Banks)

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locked accountnow.com
accountnow Support Ticket
I called customer service to report the card they sent me had not arrived. all they had to do was cancelled the mailed card and send a new one. Instead the person locked my current card. The agent was out of the country. His english was garbled obviously east indian ocean location. I also reported that the website was not letting me into my account even after I followed new procedures and it was deleting one piece of information everytime I hit the continue button. More...
(Credit Cards, Finance, Banks)

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stolen card number taking their time to invesigate need MY money NOW
accountnow Support Ticket
Someone some how got my card number and ccv number and paid their light bill then they paid some cricket phone payments but this happened 2 days after I got my tax return and it is almost 2 months now and all I get is the run around and is my money so my daughter can come move down to Ga with me every time I call customer service they charge me and why am I paying 9.95 a month for card service and can't get service . The most agrivating thing is their fake apologies .Don't apologize just fix the problem. More...
(Credit Cards, Finance, Banks)




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Tax Refund
accountnow Support Ticket
According to the IRS, my federal tax refund (a portion) was sent to Account Now on 1/27/13. To date, I have not received my money. The other portion of my refund was received by my other bank on 1/26/13. I have tried calling several times, only to be placed on hold for 50 minutes then hung up on. I need to have this resolved asap because I am in need of my refund.How much longer do I have to wait? More...
(Credit Cards, Finance, Banks)




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fees
accountnow Support Ticket
U held fees so I thought had ten dollars left for gas and didn't cause of ur fees that u tell no one about me my kids 5 6 7 year old walded 5 miles how proud are u I think that is low bussinees More...
(Credit Cards, Finance, Banks)


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Closed account/ funds missing
accountnow Support Ticket
I filed a dispute with accountnow about someone using my debit card. I called the Representative on Feb 11th 2013 and they told me to fax in some information. I faxed in the information but the claim was processed so i called back on Wednesday and a femal representative told me that i have to sign additional paper work. After the paper work was signed on Wednesday Feb 13th, on Thursday my account was suddently closed. They never gave me any information and no one knows where my money is. I called them numerous times and they told me they cannot release any information. my name is Chris... More...
(Credit Cards, Finance, Banks)




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pay check
accountnow Support Ticket
My c information was stolen and I was told by accountnow that I needed my original id and social security card before they issue me another one. I asked why and they because they needed it a year ago. Why would they wait til I get paid, have my stuff stolen then tell me when I report it when they should have done this a year ago? They are illegally holding my paycheck and if they don't send me another card or send my paycheck back to the company or mail a check to me then I am going to sue!!! More...
(Credit Cards, Finance, Banks)





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unauthorized charge
accountnow Support Ticket
I had cancelled a trial with a company and they were not supposed to take money out of my account. Account now let the charge go through on a weekend when I had no access to any of my other accounts. When I called, first my husband had to give them permission to speak with me as it is in his name. They never made a record of this and after 5 calls he had given them permission 5 times. I was told that they could not reverse the charge although I had sent them my documentation. I would ask to speak to a supervisor they would put me on hold for 15 minutes then the phone would hang up. I... More...
(Credit Cards, Finance, Banks)

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refuseing to return money
accountnow Support Ticket
i had lost my credit card i called over and over to a number that i cant reach because they ask you your credit card number in the automated system. and this is for reporting lost or stolen cards. now being i do not have this i could not report it lost so i dug and found an email which they was not responding so i gone to BBB and found they have many numbers not listed for customers! and i called they said send your billing info with address on it an did and social to this number 605-988-3346so i did the next day i get an email saying to send the same info to 925-217-0052 so i called and... More...
(Credit Cards, Finance, Banks)





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