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accountnow Complaint - Account Now are thieves! - Rip off
accountnow Complaint

accountnow Complaint

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Account Now are thieves! - Rip off


Anyone want to file a class action suit?

On June 28, 2010 there was a card to card transfer (debit) for $150. I have been out of the country and after getting my daily email with the account balance, I noticed it said, "$14.00. I immediately called from China only to be informed that they had no way to trace who took the money out of the account and that my account would be closed and they would keep the remaining $14.

Not only did someone steal my money and they didn’t care, but they closed my account and kept the balance.

I got transferred finally to the Dispute Department and kept on hold for ten minutes until I finally hung up.

What kind of business is this? Where are the protections for the consumer? I paid them $10 a month and barely used their services.

There are no email contact addresses or any way to lodge a complaint.

Cards are issued by MetaBank or Palm Desert National Bank, members FDIC.

They do have this disclaimer: AccountNow reserves the right to modify or discontinue any product, services or special offers with or without prior notice.

Does this mean they can steal your money anytime they want with impunity?


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Comments


AccountNow says: (5 years ago)
 0
Hello Abletocloseyou,
If your issue has not been resolved, we'd like to help. Please contact us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and last four digits of your card number so we may further assist you.
GF
AccountNow



AccountNow says: (5 years ago)
 0
Hello BoydB,
I’m sorry to hear you had some issues with your account. If there is an unauthorized transaction on an account, we highly recommend contacting us so the transaction can be disputed; as well as to block the card, to prevent further unauthorized transactions.
I would like to help resolve any outstanding issues you may still have. Unfortunately we cannot discuss your personal information in a public forum. Please contact us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and last four digits of your card number so we may further assist you.

GF
AccountNow



abletocloseyou says: (6 years ago)
 0
Yes I will help file a class actyion suit, they lie to customers, put you on hold for a long time hoping you hand up, if you are waiting for a manager the same person you were talking to will pick up the phone and say they are someone else, it goes on and on I have them on a recording and one of the girls admits she was faking to be someone else.




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