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accountnow Complaint - False Advertisement-Lying to Customers - Account
accountnow Complaint

accountnow Complaint


False Advertisement-Lying to Customers - Account

I received a text about a month ago stating local ATM's in side 7-Elevens are free. I went online to see if/where these were in my area and there were about 7, I used the two closest to my home just recently and guess what.........I was charged!!! I called to get this cleared up, the rep replied that they do not pay ATM service fees so I read to her what the screen had said about how I would not be charged fees and even read the finr print to her. She insisted I was wrong and she didnt see that screen fromm her end. I then asked for a supervisor who said that I went to the wrong 7-Elevens when the addresses on my statment and the ATM search on the AccountNow website were exactly the same!! I just hung up and now I am in the process of opening another account with a more reputable company. For all who have AccountNow accounts get rid of them, they are lying about free ATM fees and how soon you get your tax refund it took me and extra 10 days to get mine instead of the lie they keep telling us about getting our refund faster!!

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AccountNow says: (6 years ago)
Hello Avi123,
I'm sorry to hear there was some confusion regarding the Surcharge-Free ATM machines located inside 7-Eleven. These machines are only in participating locations.
Also too, AccountNow will charge an ATM fee although it is completely separate from a surcharge, which is a charge generated from the owner of the ATM.
I hope this help clears up any confusion. If you need any additional help, please contact us at customerserviceMU@accountnowinc.com and reference your name, telephone number, and last four digits of your card number so we may further assist you.

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