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accountnow Complaint - Just lost a long time customer
accountnow Complaint

accountnow Complaint

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Just lost a long time customer


Accountnow is rude and unprofessional. They act as if you are there only option. I have have them since 2006 off and on. Customer Service is the worst. You get a different answer every time you call. If there is a problem there is no branch to walk in to. They take way to long to resolve disputes. I had to order another card first the sent it to the wrong address. After I told the rep the new one. Then still tried to charge me for the card i never got $10. After I complained they told me they would credit it as a one time curtsey as if I was the one who messed up. Then mailed me another card I couldn't wait any longer so because of there mistake the first time I had to pay $25 to rush the card. So I'm thinking that's it. So i check my account they charged $25 plus $10 for the card which the representative failed to mention. I'm so glad chase came out with chase liquid good bye to account now forever!!!!


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Comments


AccountNow says: (6 years ago)
 0
Hello johninitforfun,

We would like to help resolve any outstanding issues you may still have with your account. Please contact us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and account number (if possible) so we may further assist you.

GF
AccountNow



AccountNow says: (6 years ago)
 0
Hello icu2012,
I am sorry to hear that you had some issues with your account. I would like to help resolve any outstanding issues you may still have. Unfortunately we cannot discuss your personal information in a public forum. Please contact us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and account number (if possible) so we may further assist you.

GF
AccountNow



johninitforfun says: (6 years ago)
 0
worst place ever same thing here asking for utility bill with address on it! gave them my email and emailed them they did not respond the number they have to report your card lost or stolen is automated asking you to give them your card number! i lost my card how am i going to give them my card number? i had gone to the BBB to file a complaint and found 771 people complained in 3 years of there 5 years being open. not good but i found a number on there with there address so i called they gave me this number to fax the stuff they wanted 605-544-2339 the next day after i fax i get an email saying sorry it took so long to fax it to a different number wth? i called the number from BBB again and they said oh no thats the wrong number! so wile on hold for 30 minutes i look the number up and lo and behold the number is a fax and to there bank! now i made it known they are intentionally holding my money illegally and its theft! they dont care. i sent so many emails and i get 2 replies saying to call the customer care which i cant do because i do not have my card! further they locked me out my online account so i cant see if anyone is using my card




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