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accountnow Complaint - account blocked
accountnow Complaint

accountnow Complaint

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account blocked


I have 3 unauthorized transactions ($750 ) that took place out of state... I opened up a dispute and emailed my claim form... and im told it could take up to 60 days to get a credit back. Wtf!!! NOW WAY! oh... then they tell me they are sending me a new card coz my original account has been closed, no access to my money that is still in there, which will take 7-10 business days. I tell them I need it expedited and they still want to charge me a $25 expedite fee!!! DONT EVER USE THIS ACCOUNT!!! Im definitely regretting ever trusting them with my money!!!


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Comments


nikki86 says: (5 years ago)
 0
Similar situation here. Except I just needed a new card sent because mine wouldn't slide anymore. I ordered it, waited a week and never received a new card. Called was told it was mailed but to a previous address. I have them the correct one, had to order and pay for another one to be sent out. A week later i call again to find out why it's not in my mailbox and I'm told it was shipped to again to the previous address!! They actually wrote in my current address but marked my previous address as the primary. So I told them again to delete that address and use the other one only. Now I'm up to a hundred dollar fee for my next card. Order it and I'm told for 88 dollars it can be overnighted by ups. I say whatever and do it. 3 days later I track my package just to find out that my tracking number is fake. I call ups 3 way with accountnow and I'm told by ups that they do not and have not done business with accountnow for a long time because they were placing orders and not paying. The 3rd manager I spoke with apologized for beingtold it was overnighted tthru ups it was actually priority shipped usps. Another week later I call because aol no card, and I'm told that I was lied to the entire time about my card ever being shipped. They're card maker was down but is now up and running and my card was sent for process the day before. Well it's been 2 weeks since then and I called 3 days ago with the same story of its in the mail but I don't have it. Worst experience ever. Deff filling with the better business bureau and taking whatever legal action I have too. I recommend you do the same because if your 7 to 10 days is up and you don't have your card you will be still waiting almost two months later.



nikki86 says: (5 years ago)
 0
Similar situation here. Except I just needed a new card sent because mine wouldn't slide anymore. I ordered it, waited a week and never received a new card. Called was told it was mailed but to a previous address. I have them the correct one, had to order and pay for another one to be sent out. A week later i call again to find out why it's not in my mailbox and I'm told it was shipped to again to the previous address!! They actually wrote in my current address but marked my previous address as the primary. So I told them again to delete that address and use the other one only. Now I'm up to a hundred dollar fee for my next card. Order it and I'm told for 88 dollars it can be overnighted by ups. I say whatever and do it. 3 days later I track my package just to find out that my tracking number is fake. I call ups 3 way with accountnow and I'm told by ups that they do not and have not done business with accountnow for a long time because they were placing orders and not paying. The 3rd manager I spoke with apologized for beingtold it was overnighted tthru ups it was actually priority shipped usps. Another week later I call because aol no card, and I'm told that I was lied to the entire time about my card ever being shipped. They're card maker was down but is now up and running and my card was sent for process the day before. Well it's been 2 weeks since then and I called 3 days ago with the same story of its in the mail but I don't have it. Worst experience ever. Deff filling with the better business bureau and taking whatever legal action I have too. I recommend you do the same because if your 7 to 10 days is up and you don't have your card you will be still waiting almost two months later.




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