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accountnow Support Ticket - unauthorized charge

accountnow Support Ticket

unauthorized charge - ACCOUNTNOW....[Online banking]

Created By: spankey's Picture spankey Last Reply: spankey's Picture spankey
Priority Level: [Low] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: General Replies: 0
Product: ACCOUNTNOW....[Online banking]

I had cancelled a trial with a company and they were not supposed to take money out of my account. Account now let the charge go through on a weekend when I had no access to any of my other accounts. When I called, first my husband had to give them permission to speak with me as it is in his name. They never made a record of this and after 5 calls he had given them permission 5 times.
I was told that they could not reverse the charge although I had sent them my documentation. I would ask to speak to a supervisor they would put me on hold for 15 minutes then the phone would hang up.
I am furious, and can not eat this weekend. Please help!!!


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